African-Americans Are Greatest Brand Loyalists

African-Americans are among the most brand-loyal consumer segments in the country, especially when compared to Caucasian consumers, according to the findings of NewMediaMetrics’s first 360 cross-platform analysis of the two consumer segments.

NewMediaMetrics, a strategic marketing optimization company, quantified the Emotional Attachment to brands and media and found that African-Americans were more attached to most brands than Caucasians.

This is critically important for marketers looking to increase their ROI from both marketing and media investments.

Read more: Kiss My Black Ads

Does HBO’s ‘Girls’ Expose TV’s Race Problem?

…my answer is YES HBO has a problem!

Last week I asked if you would be tuning into HBO’s new series Girls, which some have hailed as the best show of the year. While some of you said you would be tuning in to watch, the majority seemed to reject the depiction of four twenty-something white women struggling to make it in New York City.

One commenter, Connie, summed up the thoughts of many, writing, “i am so tired of these all white shows speaking for the lot of us, there are girls of all color going through the same things couldn’t a little of that been put on displayed on this show. As a NY’er I am beyond pissed that they are not doing my city justice, NY is more diverse than this culturally.”

Read more here…

Why Marketers Should Pay Attention To “Sh-t White Girls Say To Black Girls”

I think as business people we’re often too narrow-minded when it comes to shaping our marketing strategies.  We tend to look for marketing opportunities, or consumer shifts from a pure business perspective when we should also pay attention to what’s going on in society in general.  This is especially true when it comes to multicultural marketing.

How people are thinking and reacting to each other can be very telling and potentially informative when it comes to understanding your target market.  For example, now that some of the intensity around the viral sensation “Sh-t White Girls Say to Black Girls” is starting to die down I realize there’s some telling insights hidden among people’s reaction to the video.  If you’re not familiar with Franchesca Ramsey’s video it’s her take on the hugely popular “Sh-t Girls Say” meme.  While many found Ramsey’s version extremely funny just as many labeled it as racist.

Although the social commentary the video has created between African Americans and whites is interesting, I think marketers should pay close attention from a consumer strategy point of view.

The reaction to the video highlights how important race and culture are and how easily people can move into offensive territory and not even know it.  Marketers who lack this cultural knowledge have gotten their companies in trouble and without careful consideration will continue to do so.   The easy (a.k.a. lazy) way out for many marketers is to avoid scratching the cultural surface but all that leads to is ineffective and inauthentic marketing.

Bottom line, cultural knowledge is crucial when it comes to multicultural marketing.  Watch the video.  If you don’t get it, or think you may have said a few of things in there then you should definitely get some help with your multicultural marketing strategy.

Multicultural Consumer Spending On Entertainment

Overall spending on entertainment on a typical month is lead by Hispanics who prefer to communicate in Spanish followed by Asians and by Hispanics who prefer English.  African Americans and non-Hispanic Whites, while also spending substantially on entertainment, are less likely to spend $50 or more per month. The following graph shows the percentage of people in each cultural group that indicate spending $50 or more on entertainment in a typical month.

Read more here…

Google+ Suggested User List Is Overwhelmingly White

Great post on Zennie62blog.com

The older I get the more I exhausted I am of pointing to this problem, but the one sign that the people who do this sort of thing are overwhelmingly dense, is the fact that they keep doing it: tech company managers who create these “suggested user lists” that wind up being overwhelmingly white.

The latest company to do this? Google, with its roll-out of its own list of “interesting and famous people,” for you to follow on Google +, Goggle’s answer to Facebook.

I just figured out what I like about Facebook’s social media approach that I hate about Google’s: with Facebook, I don’t feel like someone’s using their technology to put up a white-face view of what is it to be interesting or relevant.

The Google Suggested User List reads like the typical San Francisco Bay Area tech firm’s view of the World: most of the “interesting and famous people” are white, and if they’re black, they’re male rappers or athletes. Hello, Snoop Dog, Chamillionaire, 50 Cent, Dwight Howard, and Floyd Mayweather!

I guess black women just don’t exist. Or maybe Google has issues with the presentation of black women on the list? It’s certainly not because there are no notable black women using Google+ – the problem is Google doesn’t think they’re notable.

Something’s wrong, and it’s not with them, it’s with Google.

I don’t care that some idiot will sure-as-sunrise chime in something about “why do you complain” or “You blacks are always complaining.” Look, the first person to do that should be immediately subjected to a full frontal lobotomy, and then send Google the bill when it’s done.

Making statements that protect, defend, and cement this problem do no one any good. I would think Google doesn’t want to be thought of as racist, but this effort of posting a mirror of a stereotyped society for thousands if not millions to see, runs the risk of effectively branding the company as just that.

And as Google forms this racist club, studies indicate that the most common contributors to social networks are not just white, but are people of color too – 17 percent black in one survey.

What Google should have done is what any other tech company that seeks to add a “suggested user list” to its process should do: use a measuring system like Klout.com as its guide. If Google followed my advice, it would have a more dynamic group that reflects who’s actually active in the social network space of which Google’s a part of now.

Then we would have a truly meritocratic process. Hard social media work is justly rewarded.

But Google didn’t do that.

What bothers me, as well, is that none of the critics of the Google Suggested User List mentioned this race problem. That’s disturbing to know there are so many culturally blind people.

I don’t personally know Bradley Horowitz, the Google honcho who tweeted this mistake for the World to see, and is explaining his rationale for it. I did try to call him regarding some questions I had regarding the Blogger platform early last year, when I managed to track down his cell phone number because I wasn’t getting anywhere with the Blogger support staff at the time. I called once, got him. Brad said he would call me back, and never did so. I didn’t call him again; I just never forgot the episode.

When your face pops up in as many different areas as mine does, it’s fairly safe to say Brad knows damn well who I am. A lot of people at Google do. I’m the black guy folks come to hate: the one who directly tells you when your behavior’s just a left turn from the KKK. The one who’s always reminding you the culture can do better, and signalling when it performs well.

The message will come in that I’m calling people I don’t know names, like “racist.” No. Let me be clear for all: I’m giving a name to their actions, not them.

To the extent my blast angers anyone, well, don’t do it again. Ok.

Knock it off. Will ya? Can you please, stop?

At this stage of my life, I don’t mind kicking some ass here because it’s just plain too much, this constant drumbeat of racial exclusion. At this point, I don’t care if I’m one against many – I’ll figure out a way to win.

What Google did was just stupid. Sending out a message that these “suggested user lists” have a pattern that’s exclusionary of people of color, and mostly blacks, tends to do damage to how blacks see themselves, particularly the young, who aren’t (yet) arrogant enough to tell someone where to stick their list.

They will grow with the idea that someone white is more interesting than they are – unless, of course, they take the “black tech track” and fire off rhymes to a beat.

Nothing against my rap friends, but that’s not for me. I sing Sinatra.